Frequently Asked Questions
Everything you need to know about our luxury home collections and services.
What is the typical lead time for furniture delivery?
Standard in-stock items typically ship within 5-7 business days. For custom upholstery or designer pieces, lead times can range from 8 to 16 weeks depending on the manufacturer and material availability.
Do you offer White Glove Delivery services?
Yes, we offer premium White Glove Delivery for most furniture items. This service includes inside delivery to your room of choice, assembly, and removal of all packaging materials.
What is your return policy for luxury furniture?
Eligible non-custom items can be returned within 15 days of delivery, subject to a 25% restocking fee. Please note that custom-made or special-order items are final sale and cannot be returned.
Can I request fabric or finish samples before ordering?
Absolutely. We encourage customers to request swatches to ensure the perfect match for their space. Contact our design concierge to have samples mailed directly to your home.
Do you provide interior design consultations?
Yes, Grayson Luxury offers complimentary design assistance. Our professional designers can help you with space planning, color palettes, and selecting pieces that align with your aesthetic.
How can I track the status of my high-value order?
Once your order is processed, you will receive a tracking link via email. For large freight shipments, our logistics partner will contact you directly to schedule a specific delivery window.